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Refund & Returns Policy

We offer a 100% 30-Day Money Back Guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We do not issue the refund if: 

Your order does not arrive due to factors within your control (e.g providing the wrong shipping address).

*You can submit refund requests within 15-days after the guaranteed period for delivery (45 days) has expired. 

To start a return, you can contact us at support@mavenmist.com. If your return is accepted, as well as instructions on how and where to send your package. Customers will be responsible for paying return shipping costs. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@mavenmist.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.


Exchanges

Let us know and we will provide a return address and a replacement or refund as preferred. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you have any questions or concerns please don't hesitate to ask us at support@mavenmist.com.

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